To test if your unit is metering water, please follow the steps below:
1. Hold the 'Select' button on your display panel until '000' appears on the screen, then let go - this is your water flow meter. If you see a '000h' here, your metering device is attached upsidedown. Visit our '000h' article to troubleshoot.
2. Turn on a faucet downstream of your softener and leave it running. Keep in mind that older plumbing was occasionally designed without the kitchen sink in the softened water loop. A bathroom sink cold-water faucet is generally a safe bet to use for this test.
3. You should see the '000' counting up rapidly - this means the softener is keeping track of your water usage. If the numbers do not count here, please visit our Failure To Meter Water article.