Your water softener requires regular maintenance to enhance and lengthen the performance of the unit - similar to your car requiring oil changes. Protect your soft water investment with our general maintenance tips.
1. Bypass. Check that your unit is not bypassed. The bypass valve allows water to come in and out of the unit, so we want to make sure this is open. Depending on how your unit was installed, you should see one of the following valves:
2. Hardness. You can find the Hardness programming by scrolling through the menu using the Program/Select button. Confirm your programming is correct with our Hardness Worksheet.
3. Water Flow. Is your unit metering water usage? To check:
a. Hold Program/Select until '000' appears on the screen.
b. Turn on a hot water faucet and leave it running. Come back to the softener. Are the numbers counting up?
i. YES; your unit is functioning properly and will perform automatic recharges, based on your water consumption. You may also wish to remove the top cover here and verify there are no external leaks when the unit is under pressure. Continue to question 4.
ii. NO; your system is not metering water usage, so it will not recharge automatically. Please visit our Failure to Meter Flow article for troubleshooting.
4. Salt Level
We recommend keeping the salt level between level 2 and 5 on the brinewell number scale. Depending on how long your unit has sat idle, you may want to check for a Salt Bridge as well.
Run a manual recharge cycle (hold the Recharge button until the motor kicks on). A recharge cycle lasts around 2 hours. After the cycle has concluded, test your water at several faucets with a hardness test strip. 0-3 gpg or 0-50 ppm is considered soft.