I Can't Connect My System to WiFi

If you are having trouble connecting your RHW42 softener to WiFi, please read through our guide below, and reclaim your device in Step 5 if necessary. 

 

Troubleshooting

1. Have you previously connected to your softener successfully?

1. 2. YES; Continue to step 2 below.
   3. NO; Check that Location Services and Bluetooth are both turned on in your mobile device settings (instructions below), and follow the Quick Start connection steps again.

iPhone > Settings > Scroll down & click on iQua app > Bluetooth ON

Samsung > Connections > Bluetooth ON.

2. Open the iQua™ app and confirm the Wifi network selected on your mobile device and water softener  are the same network.

Quick Fact: The water softener can only support a 2.4 GHz Wifi band. Refrain from using a 5GHz Wifi connection with this unit.

3. Check the signal strength on your mobile device. If you are only seeing 1 or 2 bars, your wifi signal may not be strong enough. 

4. If possible, move the Wifi router closer to the softener. There are a handful of things that could cause wireless signal interference: cordless phones, baby monitors, remote controlled toys, microwave ovens, seasonal lighting, or even garage door openers. Temporarily shut these devices off.

Structure materials in walls, floors, and furnishings may also cause interference:

Interference Potential	Type of Material
Low	Synthetic material, wood, glass
Medium	Brick, marble, water
High	Concrete, plaster
Very High	Metal

5. After making adjustments, test the Wifi signal again. If you had previously had a stable connection to the unit, the Wifi should automatically connect. If not, follow the connection steps below:

1. In the App - Go to the Home Screen and press the '+' button (this does not add a second device, just reclaims your current unit). 

2. On the Softener - Press and hold the Up/Down arrows together until 'CONN' appears on the on the display. 

3. In the App - Click on the serial number that appears below the Available Device(s). Then, select your home wifi network and enter the password.

4. Create a nickname and click Save and Continue. 

5. Create a nickname for your unit, and click 'Complete Setup'. 

6. On the softener - The display screen should go back to the time. If it still shows the 'CONN' screen, press Select on the softener.