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Product Support

Learning Center & Troubleshooting

Knowledge Center

  • Recharge FAQs
  • How Does a Water Softener Affect pH?
  • How High Should the Foam Float Sit?
  • How to Test for Hard Water
  • How To Use a Powder Cleanser
  • What is My Warranty?
  • Can I Install a Softener or Filtration System Before My Pressure Tank?
See all 32 articles

Troubleshooting

  • Leaking
  • How-to
  • 000H Code
  • Softener Using More or Less Salt Than Normal?
  • My Softened Water is Cloudy
  • Softener Not Recharging Automatically
  • Flashing Lines on the Display Panel
  • Softener Recharging Too Often
See all 21 articles

iQua/Wifi App

  • Installing the iQua App
  • iQua App Not Metering Water Usage
  • Connecting Your Softener to a New Router
  • Reconnecting Your System - WiFi Outage
  • Blinking Amber Light on the Display
  • Why Does the Time Keep Changing on the Screen?
  • I Can't Connect My System to WiFi
See all 14 articles

Repair Info and Guides

  • Wire Harness Replacement
  • Replacing the Brinwell and Hardware
  • Replacing your Existing Softener
  • Removing the C-clips
  • Replacing the Bottom Distributor
  • Replacing the Top Distributor
See all 22 articles
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