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Product Support

Learning Center & Troubleshooting

Knowledge Center

  • Recharge FAQs
  • My softener was out of service for an extended time. What should I do now?
  • Can I install an HVAC condensation pump to my softener's drain adaptor?
  • Chloramines and Chlorine
  • AIF10 Iron and Sulfide Filter
  • How will a water softener affect my water heater?
  • What is the oil film on my tap water?
See all 53 articles

Troubleshooting

  • Leaking
  • How-to
  • J36 Code Stuck on the Display Panel
  • Diagonal Line Across the Display Screen
  • 000H Code
  • Softener Using More or Less Salt Than Normal?
  • My Softened Water is Cloudy
  • Softener Not Recharging Automatically
See all 23 articles

iQua/Wifi App

  • Installing the iQua App
  • iQua App Not Metering Water Usage
  • How to Reset Your Password
  • Connecting Your Softener to a New Router
  • Reconnecting Your System to WiFi
  • Blinking Amber Light on the Display
  • Why Does the Time Keep Changing on the Screen?
See all 15 articles

Repair Info and Guides

  • Replacing the Rim - Central Water Filtration
  • How to Replace the Valve Drain Hose Adaptor
  • Replacing the Installation Adaptors
  • What type of resin is in my softener?
  • Replacing the Bypass C-clips
  • Wire Harness and Switch Replacement (MCWF Filter)
See all 33 articles

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