CONTENTS
Programming
Maintenance
Troubleshooting
Click the manual below to open:
Programming
Set Days Between Recharges
- Tap the Select button until the word ‘RECHARGE’ displays on the screen:
- Use the Up/Down arrows to choose a recharge frequency based on the provided table in your manual.
Note: If your water supply has high sediment content or hydrogen sulfide, consider setting the frequency slightly higher than the table suggests to account for those contaminants.
Manual Recharge
- To run a manual or forced recharge outside of the normal schedule, press and hold the Recharge button until the motor kicks on, then let go. The motor will only run for a few seconds.
- You should see ‘RECHARGE NOW’ flashing on the screen. This will continue to flash until the unit has finished the entire recharge cycle.
VAC Display
The ‘VAC’ message on the screen means that your unit is in manual mode, and will not recharge on its normal automatic schedule. Use this feature for vacations or when you away from home for an extended period of time.
- To switch between the normal automatic mode and ‘VAC’ mode, press the Touch/Hold button once.
Adjustable Fill Time
- Press and hold the Select button until ‘000’ appears, then let go.
- Tap the Select button one time to display the screen below:
- Use the chart in your manual to determine how many minutes you desire. Use the Up/Down arrow buttons to adjust the time on the screen.
For example, if your regeneration frequency is set to every 3 days (2x per week), you could set your Fill time to 3 minutes and get 12 weeks out of 6lbs of potassium permanganate.
NOTE: Any programming that was not covered in this article can be left at the Default setting, unless you have a water supply with a unique concentration or type of contaminant. Please reach out to us for further direction if this is the case.
Maintenance
Filling the Tank
It is very important to always have potassium permanganate powder in the feeder tank. If the unit goes too long without it, the filtering mineral will lose its manganese coating and require a costly replacement. Be sure to check the feeder tank every 2-4 weeks, and stir the potassium permanganate powder to keep it from solidifying. Refill it with powder if less than an inch remains.
Routine Cleaning
We recommend performing this cleaning at least once annually.
- Use a pair of rubber gloves for any maintenance on your system. The potassium permanganate powder can cause a long lasting purple stain on skin and clothing.
- Take the top cover off your unit by unhooking the two clips on the back of the plastic cover. Place the cover to the back or side of the unit, being careful not to disconnect any wires.
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Bypass the water softener by pushing the handle in on the back of your unit. This will stop water from coming in or out of the softener while you work:
- Locate the Venturi hanging off the left-hand side of softener head. The venturi is a gray plastic base with a white cone cap (pictured below).
- Unscrew the cone cap and take out all seven (7) internal pieces, so you are left with just the empty gray housing. Make sure to keep these pieces in order!
- Clean the internal parts with warm, soapy water. Feel free to use a paper clip or similar tool to clear any debris from the two black circular flow plugs, as they both have a small hole in the center.
- Reassemble the internal parts using the exploded view (pictured below). *Please note that some parts have numbers or letters printed on them – these should face UP when reassembling.
Troubleshooting
Not Drawing Potassium
- We highly recommend wearing rubber gloves to reduce the risk of stain on hands and clothing.
- Clean the nozzle and venturi. See our Maintenance section for instructions.
- Confirm that your drain hose has a proper air gap:
- Locate the brinewell in your feeder tank. This is the cylinder attached to the side of your tank.
- If the bottom half of your brinewell tube is a screen (pictured), ensure it does not have potassium powder caked onto it. This can cause an obstruction in the drawing process.
- Locate the brine hose, which enters the top of the brinewell tube. Remove the cap on the brinewell (if applicable) and pull the float assembly up gently. Check the hose and float assembly for any signs of wear or corrosion.
- Note: Do NOT try to test the brine hose by blowing or pulling air through it with your mouth. This will stain your skin.
Error Code
An error code will appear when the communication between the control panel and valve malfunctions
- Take the top cover off your unit by unhooking the two clips on the back of the plastic cover. Place the cover to the back or side of the unit, being careful not to disconnect any wires.
- Bypass the water softener by pushing the handle in on the back of your unit. This will stop water from coming in or out of the softener while you work:
Check the Wire Connections
- Using the photo below for reference, locate the white plastic Switch connector and unplug it.
- Locate the Wire Harness connector (on the back of the control board) and unplug it.
- Leave both of these connectors unplugged for 30 seconds, then plug both back in. Make sure the connections are secure - they only fit on one way.
- Confirm the Motor connector is snapped in securely.
Testing the Valve Rotation
- Plug the power supply back into the outlet and listen to the softener.
- If the motor is continuously running for more than a minute, skip to step 3.
- If you do not hear the motor kick on, continue to step 2 below.
- Hold the Recharge button down for a few seconds. Does the motor start?
- NO (or making a knocking noise); please Test the Motor.
- YES; the ‘Recharge’ should be flashing on the screen. Keep pushing the Recharge button each time the motor stops, until the flashing ‘Recharge’ disappears. Your instructions end here and the error is cleared.
- Hold the Program button until ‘000’ appears on the screen, then let go. You will see this screen:
- Is the screen switching between open and closed?
- YES; the valve is trying to find a home position. If the Error Code returns over the next several minutes, the Control Board likely needs replacing.
- NO; If the screen is not switching back and forth, the Switch and Wire Harness likely need replacing.
- Return the top cover to the unit and pull the bypass back out.
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Testing the Motor
(continuation of Step 2 from above)
- Unplug the unit and remove the top cover.
- Locate the motor on top of the Valve Head. It is the black rectangular box with red and black wires coming from the right side.
- Unscrew the two metal screws that hold the motor onto the valve and pull the motor off the softener.
- Hold the motor in your hand upside down, so you can see the gear on the underside. Plug the unit back in, and tap the Recharge button once.
- Does the motor spin?
- NO; you will probably hear repeat beeping – this means you need to replace the Motor. If you are still under warranty, please Contact Us. Otherwise, replacement parts can be purchased here. Your instructions end here.
- YES; the valve may be jammed. Contact Us for additional direction.
Low Water Pressure
Consider increasing the days between recharges to clean your system more frequently. See our Programming section for instructions.
Sediment in Filtered Water
- Double check that your programming is set appropriately for your water supply and household size.
- Remember to refrain from using both cold and hot water when the filter is in a regeneration cycle. The filter will bypass itself during this cycle, so any water you use during this time is not filtered.