Is your drain hose constantly draining water? It could be a few different things. Follow the steps below to troubleshoot the issue.
1. Unplug the power supply from the wall.
2. Bypass the unit (push IN on the handle):
3. Plug the power supply back in. Make sure the clock numbers on the screen are solid. If they're flashing, press the 'Program' button until they come back solid.
Let's check to make sure the valve head isn't stuck:
We're going to do a dry recharge. A dry recharge means we'll advance through a recharge cycle while your unit is still bypassed.
1. Go ahead and hold the 'Clean' button until the motor starts to turn, then let go (about 3 seconds).
2. Now, push the 'Clean' button one time quickly. The motor should spin again, moving into the next cycle.
3. Continue to push the 'Clean' button each time the motor stops until you see the 'Clean' indicator disappear from the screen.
4. You can now take the softener out of bypass (by pulling the handle back OUT) and check the drain hose for continuous leaking. If it IS leaking continuously, your Rotor/Seal Kit needs to be replaced. If you are still under warranty, Contact Us. Otherwise, information on how to purchase replacement parts can be found here.
Did this fix your issue?
- YES - Great!
- NO - We recommend checking your water pressure. Use your Owner's Manual to find the water pressure requirements.