Customer Service
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Activity overview
Latest activity by Customer Service-
Customer Service created an article,
Valve Cover Replacement
Do you need to replace the valve cover on your water softener? We're here to help you through it! Let's get started!Click each step below to expand directions.Step 1 - Disassembling the Softener 1....
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Customer Service commented,
Lisa, we have created a ticket for you to further troubleshoot this overflow issue. Watch your email for a communication from our team!
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Customer Service commented,
Justin, we have created a ticket to further troubleshoot with you. Watch your email for a communication from our team!
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Customer Service created an article,
I'm shocking my well. How do I prepare my softener?
'Shocking' your well is a standard practice to remove any unwanted bacteria or contaminants. We recommend that you reach out to your local water filtration department for instructions on this proce...
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Customer Service created an article,
Can the softener be transported on its side?
NO. We highly recommend transporting the softener in a vehicle that allows it to stand up vertically. The 'This Side Up' message should be at the top. Road conditions and turbulence could result in...
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Customer Service created an article,
How to Flush Your Plumbing Lines
If your water fixtures are clogged, you’ll want to flush out the water lines. Don't be intimidated, we're here to help! We’ll go step-by-step through how to clear your lines, faucets, and appliance...
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Customer Service created an article,
Interpreting the Cam Positions
Under the top cover of your softener, you'll find the valve head, which contains a rotating cam. This cam plays a key role in controlling the softeners functions. Read below to learn more.During a ...
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Customer Service created an article,
What is a NSF / ANSI Certification?
Did you know that many of our water filtration systems fall under NSF / ANSI Certification? You can find this information on the front cover of your owner's manual. You’ll see a list of certificati...
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Customer Service commented,
Rick, thank you for taking the time to comment. We have created a ticket for you, and you can expect an agent to reach out to you shortly to help find a solution.
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Customer Service created an article,
Why do I hear three beeps when a button is pressed?
If your softener beeps rapidly when you press a button, the electronic controller may be waiting for something else to happen first. Read on to learn more!If the rapid beeps occur when pressing the...