If you are experiencing scale or iron buildup, dry skin or hair, or spotty dishes, your softener may need some attention. These symptoms can usually be fixed with some quick troubleshooting. We recommend walking through the steps below to get your softener back to operating at peak performance.
1. Is there water above the salt in your tank?
a. YES; visit our Excess Water in Tank article. If your tank harbors excess water, it is not recharging the filtration media properly - giving you hard water.
b. NO; continue to #2.
2. Check if your unit is metering water:
Hold the Program/Select button until '000' appears, then let go. Turn on a hot water faucet (leave it running). Are the '000' counting up?
a. YES; your system has been recharging, continue to #3.
b. NO; check that your softener's bypass is pulled OUT and check for a 3 valve bypass on your plumbing (correct valve position below). If the '000' still doesn't count, visit our Failure to Meter Water article for troubleshooting.
3. Is your hardness programmed correctly? If the the hardness is set too low, the softener will not be able to keep up with your household's usage. Visit out Hardness Calculation article to check this.
4. Has your unit been consuming salt?
a. YES; Run a manual recharge at your earliest convenience (hold the Recharge button until the motor starts, then release). Then, test several cold-water softened faucets after the recharge is over. You can Request a Test Strip from us if needed.
b. NO; visit our Salt Bridge article. If the salt is solidified in your tank, the softener will not be able to dissolve it properly in order to recharge the resin.