Excess Water in Tank

xcess water in the salt reservoir is usually results from a partial drainage obstruction, and can be resolved with some general maintenance cleaning. See our written steps below, or follow our video demonstration for a solution. 

Locate Your Serial Number

Find the Serial Number printed on the inside rim of the tank, under the salt lid hinges.

Click on your Model:

First seven digits of your serial number.

Manfactured: After 03/2023

Instructional Video Demo

Check for External Leaks

1. Remove the top cover:

a. On the back of the unit, unhook the two clips that hold the cover onto the tank below (see photo). Flex/pull the cover out and away from the system at these clips. 

 b. There are two similar clips holding the front of the cover on as well. Slide the cover towards you to release these clips, being careful not to disconnect any wires. It is normal for the plastic cover to produce some noise as it shifts and bends. 

2. Examine the area under the cover for any standing water, as well as the inlet/outlet ports for any evidence of dripping water that could be filling the tank. If you see water in any of these places, visit our External Leaks article for troubleshooting. If not, continue to step 2. 

Drain Requirements 

1. Your drain hose cannot be tee’d together with another hose. It needs to have its own separate path to the drain.
2. Your drain hose must not exceed 8 feet vertically (from the floor) and 30 feet horizontally in its route to the drain.
3. Your drain hose must have an air gap of 1 – 1 ½ inches between the end of the hose and the drain itself:

Cleaning the Drain Route

The most common reason for excess water in the salt tank is poor or partially blocked drainage.

      a. Visit our Cleaning Instructions article. The following cleaning generally takes 15-20 minutes to complete. Return to this page when completed.

      b. Drain your softener by holding the Recharge button until the motor kicks on. You will see a flashing recharge indicator on the display screen. Tap the Recharge button once to move into the drainage cycle. Once the motor stops, you should have a small trickle of water exiting the drain hose. This will continue for about 2 hours.

**IF your tank does not drain down to 2-4 inches of water by the end of this two-hour recharge, continue to the next step:

The venturi produces a suction that pulls the salty brine water out of the tank. Even if your venturi is clean, reduced suction from internal parts will not allow the tank to drain completely. 

      a. Visit our Suction at the Venturi article for the next troubleshooting step.

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Manufactured: Prior to 03/2023

Instructional Video Demo

Check for External Leaks

1. Remove the top cover:

a. On the back of the unit, unhook the two clips that hold the cover onto the tank below (see photo). Flex/pull the cover out and away from the softener at these clips. 

b. There are two similar clips holding the front of the cover on as well. Slide the cover towards you to release these clips, being careful not to disconnect any wires. It is normal for the plastic cover to produce some noise as it shifts and bends.

                            

2. Examine the area under the cover for any standing water, as well as the inlet/outlet ports for any evidence of dripping water that could be filling the tank. If you see water in any of these places, visit our External Leaks article for troubleshooting. If not, continue to step 2. 

Drain Requirements 

1. Your drain hose cannot be tee’d together with another hose. It needs to have its own separate path to the drain.
2. Your drain hose must not exceed 8 feet vertically (from the floor) and 30 feet horizontally in its route to the drain.
3. Your drain hose must have an air gap of 1 – 1 ½ inches between the end of the hose and the drain itself:

Cleaning the Drain Route

The most common reason for excess water in the salt tank is poor or partially blocked drainage.

      a. Visit our Cleaning Instructions article. The following cleaning generally takes 15-20 minutes to complete. Return to this page when completed.

      b. Drain your softener by holding the Recharge button until the motor kicks on. You will see a flashing recharge indicator on the display screen. Tap the Recharge button once to move into the drainage cycle. Once the motor stops, you should have a small trickle of water exiting the drain hose. This will continue for about 2 hours.

IF your tank does not drain down to 2-4 inches of water by the end of this two-hour recharge, continue to our Suction at the Venturi article for the next troubleshooting step. The venturi produces a suction that pulls the salty brine water out of the tank. Even if your venturi is clean, reduced suction from internal parts will not allow the tank to drain completely.