The most common cause of constant draining is the valve head getting stuck in an open rinse position. Continue reading to determine the source and solution for consistent flow at your drain hose.
1. Have you seen an error code on the screen?
a. YES; Visit our Error Code article.
b. NO; Continue to step 2.
2. Unplug the power supply from the wall and bypass the unit (push IN on the handle):
3. Plug the power supply back in. Make sure the clock numbers on the screen are solid. If they are flashing, press the Select/Program button until they come back solid.
Dry Recharge
A dry recharge means we will advance through a recharge cycle while your unit is still bypassed.
1. Hold the Recharge button until the motor starts to turn, then let go. (about 3 seconds). 'Recharging' or 'Recharge Now' should be flashing on your screen.
2. Push the Recharge button one time quickly. The motor should spin again, moving into the next cycle.
*If the motor does not spin, visit our Error Code article.
3. Repeat step 2 each time the motor stops, until the 'Recharge' indicator on your screen disappears.
4. Take the softener out of bypass and check the drain hose for continuous leaking. If there is, your Rotor/Seal Kit most likely needs replacing. If you are still under warranty, Contact Us . Otherwise, replacement parts can be purchased here.
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