Are you looking to set up your Wi-Fi water softener so you can monitor your unit while you're away from home? You've made it to the right place! This article includes instructions for both iQua and iQua2 apps.
Before You Start
- Make sure you have access to your email inbox to complete account activation
- Have your Bluetooth turned ON
- Make sure you have a WiFi Router with a 2.4 GHz band. Your water softener cannot connect to a 5 GHz band. Learn more here.
Click here for instructions on how to set up your iQua® or iQua2 account.
1. First, identify if you're unit is compatible with iQua or iQua2 - they are different. Three ways to identify which one you have:
- On the product box - it will say iQua or iQua2
- Open the salt lid - underneath the lid that there will be a big sticker with information about your softener - it will say either iQua or iQua2
- Check the serial number - the sticker on the rim area of the softener under the salt lid includes your serial number information. On that sticker, you can match the beginning of the serial number with the information below:
iQua - M45C019 or M45C023
iQua2 - M45C026
2. Once you've identified what app you should use, go ahead and download it.
iQua 
iQua2 
3. Open the app and on the welcome screen, tap 'Create an Account'. You may need to scroll down to see it.
4. Enter the email address you want to use and receive notifications to. Choose a password and fill in the remaining fields with your information. Make sure to agree to the 'Terms and Conditions' and 'Privacy Policy'. Then submit your information.
5. A confirmation will be sent to the email address you used. If you don't see it in your inbox, be sure to check or spam/junk/promotional folders.
6. Once you have the code, open the app back up, enter the code and tap 'Validate User' to validate your account.
7. Once your account is validated, go ahead and log in with your information.
Click here for instructions on how to connect your softener.
1. On the water softener's front panel, press and hold both the 'Up and Down' arrows for 3 seconds.
2. You should see 'Conn' appear on the screen and the status light turn a solid amber.
3. The system is in connect mode now, ready to be connected to the 'cloud', and will remain so for 15 minutes.
4. In the app, go to the home screen and select 'Add your first device' or 'Connect' to start connecting.
5. In the app, select 'Setup Device' - it will begin searching for the system. If it says it's not found, hit 'Retry'.
6. When it's found, the Device Name will show up and you can select 'Yes'.
7. It will go through a few screens to set up. Once it's done that, you'll select your network and then enter your wifi password.
You'll see the display change from "Conn" to C-1, C-2, and C-3 at various points during the connection process:
8. It will say "Setup Complete" and then you'll need to give your device a name and add your address information. You can skip this or add your information in and then continue on. If you skip you'll be brought back to your home screen with the softener.
9. Once complete, the softener should return to displaying the clock. If everything is connected but 'Conn' or one of the 'C' codes still appears, press the 'Select' button.