During a recharge cycle, the water circulates in and out of the salt tank through the Brine Valve Assembly, making it an essential route to keep clear.
Locate Your Serial Number
Find the Serial Number printed on the inside rim of the tank, under the salt lid hinges.
Click on your Model:
First seven digits of your serial number.
Manufactured: After 03/2023
1. Bypass your softener by pushing the white bypass handle in.
2. Remove the top cover of your unit by following the steps below:
a. On the back of the unit, unhook the two clips that hold the cover onto the tank below (see photo). Flex/pull the cover out and away from the system at these clips.
b. There are two similar clips holding the front of the cover on as well. Slide the cover towards you to release these clips, being careful not to disconnect any wires. It is normal for the plastic cover to produce some noise as it shifts and bends.
3. On the left-hand side, you will see where the black hose attaches to your Venturi system. Unscrew the ferrule nut to free the black hose. You may wish to have a towel nearby for any residual water here.
4. Pull up on the black hose and remove the entire float assembly from the brinewell.
5. Disassemble the bottom V-shaped white plastic piece by disconnecting the two black clips that hold it together. Clean the internal parts with warm, soapy water and reassemble.
6. Reinsert the assembly into the brinewell. It should rest in the bottom of the well.
7. Quickly blow some air through the hoe like a straw, confirming that air can pass through it easily.
a. If you have trouble getting air/water through the hose, you may need to replace the Brine Valve Assembly. If you are still under warranty, have your serial/model number handy and Contact Us. Otherwise, replacement parts can be purchased here.
8. Reattach the hose to the venturi and replace the top cover.
9. Pull the system out of bypass.
Related Articles
Brine Valve Assembly Replacement
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Manufactured: Prior to 03/2023
1. Bypass your softener by pushing the white bypass handle in.
2. Open the salt lid and remove the lid off the brinewell tube (pictured below).
3. Pull up on the black hose and remove the entire float assembly from the brinewell. If you find the black hose is not long enough to allow the float assembly out, pull the extra hose slack out from behind the resin tank.
4. Disassemble the bottom V-shaped white plastic piece by disconnecting the two black clips that hold it together. Clean the internal parts with warm, soapy water and reassemble.
5. Reinsert the assembly into the brinewell. It should rest on the bottom of the well. Secure the hose in the notch on the neck of the well, and place the lid back on.
6. Remove the top cover of your unit by following the steps below:
a. On the back of the unit, unhook the two clips that hold the cover onto the tank below (see photo). Flex/pull the cover out and away from the softener at these clips.
b. There are two similar clips holding the front of the cover on as well. Slide the cover towards you to release these clips, being careful not to disconnect any wires. It is normal for the plastic cover to produce some noise as it shifts and bends.
7. On the left-hand side, you will see where the black hose attaches to your Venturi system:
8. Unscrew the black hose from the Venturi port and blow air through it, confirming the hose is free of obstructions.
a. If you have trouble getting air/water through the hose, you may need to replace the Brine Valve Assembly. If you are still under warranty, have your serial/model number handy and Contact Us. Otherwise, replacement parts can be purchased here.
9. Reattach the hose to the venturi and replace the top cover.
10. Pull the system out of bypass.
Related Articles
Brine Valve Assembly Replacement
Comments
2 comments
Can’t believe you don’t have customer support 24/7. I’m stuck without water because my water softener isn’t working.
Deborah, thank you for leaving your comment. We have created a ticket for you to work directly with one of our agents to solve the excess water issue in your tank. You should be receiving an email shortly.
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